Refund policy

Return & Refund Policy

We want you to love your Wear Magenta Dancewear purchase. We understand that dancewear sizing and fit can vary, so eligible items may be returned within 14 days of delivery or pickup.

Return Eligibility

To be eligible for a return, merchandise must be:

Unworn, unused, and unwashed
Free from deodorant, makeup, body products, odors, pet hair, and other signs of wear
In its original condition
Returned with all original tags attached
Returned in its original packaging when applicable

We recommend trying on dancewear over appropriate undergarments and taking care to avoid makeup, deodorant, lotions, or other products that could transfer to the garment.

Items that do not meet these requirements may not be eligible for a refund or store credit.

Final Sale & Non-Returnable Items

For health and hygiene reasons, certain items are final sale and cannot be returned or exchanged once opened, tried on, worn, or removed from their original packaging where applicable. These may include:

Tights
Undergarments
Body liners and similar intimate apparel
Hair and certain personal accessories
Other hygiene-sensitive merchandise identified as final sale

Items marked Final Sale or Clearance are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect.

Gift cards are non-refundable.

Leotards & Other Dancewear

Leotards, tops, bottoms, warm-ups, and other eligible dancewear may be returned within the 14-day return period as long as they meet all return-condition requirements above.

Refunds

Once we receive and inspect your return, we will notify you regarding approval.

Approved returns may be refunded to the original payment method. Where available, customers may also choose Wear Magenta store credit.

Please allow additional processing time for your bank or credit card company to post an approved refund.

Original shipping charges are non-refundable unless the return is due to an error by Wear Magenta or the merchandise arrived damaged or defective.

Exchanges

Because inventory and sizes can sell quickly, we cannot guarantee that a replacement size, color, or style will be available.

If you would like a different item or size, please contact us. Depending on availability, we may assist with an exchange or recommend returning the eligible item and placing a new order.

Return Shipping

Customers are responsible for return shipping costs unless the merchandise arrived damaged, defective, or incorrect due to an error by Wear Magenta.

We recommend using a trackable shipping method. Wear Magenta is not responsible for return packages that are lost or damaged in transit.

Local Returns

Eligible online orders picked up locally may also be returned locally by arrangement within the 14-day return period.

Please contact us before bringing a return so we can provide return instructions and confirm availability.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible and include your order number, a description of the issue, and photos when applicable.

If Wear Magenta made an error or the merchandise arrived damaged or defective, we will work with you to make it right.